PgCert Hypertension
01 Mar 2025 - 31 Aug 2031
| Course Leader | Karl New |
|---|---|
| Course Team | |
| Awarding Body | University of South Wales |
| Teaching Institutions | Learna Ltd |
| Modes of Study | Part Time |
Document Version
| Version | 4 |
|---|---|
| Valid From | 01 Mar 2025 |
| Valid To | 31 Aug 2031 |
QAA Benchmarks
Headings, groupings and numbers of learning outcomes are indicative not prescriptive. Please refer to your subject specific benchmarks for details of those most appropriate to your area https://www.qaa.ac.uk/quality-code/subject-benchmark-statements The UNESCO Education for Sustainable Development Competencies may also be useful here.
Educational Aim
The academic aims for this programme are to:
Equip students with life-long learning and advanced problem-solving skills that they can apply to practice in hypertension management.
Enable graduates to critically evaluate the evidence base in hypertension research and treatment.
Demonstrate a systematic knowledge of the investigation and evidence-based management in hypertension.
Critically analyse the biological and physiological measures to assess hypertension and its potential complications.
The provision and ongoing maintenance of this programme seeks to align with the following University Strategic Plans for curriculum design:
Presents unsolved problems and challenges as central to learning
Is co-designed with stakeholders
Encourages active, collaborative, and interdisciplinary learning
Is informed by cutting edge research and practice
Instigates a positive impact and transformation on society
Develops professionalism and learner autonomy
Enables digital fluency within the academic discipline
Is designed for inclusivity
USW (2022). 2030 Curriculum Design Principles.
Learning Outcomes
| A1 | Exhibit a comprehensive knowledge and critically analyse the epidemiology, pathophysiology, risk factors, and comorbidity implications of hypertension across diverse populations. |
| A2 | Synthesise comprehensive knowledge of the complex determinants of hypertension in special circumstances including secondary causes, ageing, ethnicity, and comorbid conditions. |
| A3 | Develop a systematic understanding and critical knowledge and appraise current evidence, guidelines, diagnostic criteria, assessment methodologies, and emerging research related to hypertension to inform clinical decision-making. |
| A4 | Synthesise knowledge to develop a holistic approach to managing hypertension and promoting effective patient-centred care. |
| B1 | Critically analyse, evaluate and interpret patient data, research evidence, and clinical guidelines to formulate evidence-based management plans for patients with hypertension. |
| B2 | Apply complex clinical reasoning skills and systematically analyse the impact of hypertension and associated co-morbidities on people’s physical, psychological and social well-being to provide specialised, patient-centred care for managing hypertension in diverse populations and complex circumstances. |
| B3 | Develop advanced critical thinking and problem-solving skills by formulating innovative strategies for health promotion, disease prevention, and improve quality of life for patients with hypertension. |
| B4 | Critically analyse and evaluate personal practice through critical reflection and formulate appropriate solutions to address gaps in knowledge, skills, and decision-making related to hypertension care. |
| C1 | Critically apply knowledge into a patient-centred approach to the diagnosis, management, and treatment of hypertension, considering the individual's needs, preferences, and overall well-being. |
| C2 | Exhibit effective clinical and communication skills to engage in empathetic and informed discussions with patients who present with hypertension and cardiovascular risks, fostering trust and promoting shared decision making regarding treatment options. |
| C3 | Construct personalised and evidence-based strategies for the clinical management of a variety of patients with hypertension, that would improve patient outcomes including therapy modification, side effect mitigation and treatment adherence. |
| C4 | Critically implement the learning and synthesise the evidence into clinical practice to collaborate effectively with interdisciplinary healthcare teams to optimise patient care and outcomes in hypertension through patient education and self-management along with shared decision making. |
Course Structure
Level 7 Modules
| Module Code | Module Id | Module Title | Module Status | Credit Value | Module Type |
|---|---|---|---|---|---|
| PE4S310 | MOD013752 | Epidemiology, Pathophysiology, Diagnosis, and Investigation of Hypertension | Running | 20 | specified |
| PE4S311 | MOD013753 | Management of Hypertension - Lifestyle Modifications, Pharmacological Treatment | Running | 20 | specified |
| PE4S312 | MOD013754 | Hypertension in Special Circumstances | Running | 20 | specified |
Teaching and Assessment
Learning and Teaching Methods
Employer Engagement
Industry projects
As the students are already engaged in employment they are tasked throughout the course with personalising their submissions to the Academic Forum and in their individual module assignments and relate them directly to their own experience in industry and within their own healthcare setting. Those who are not currently in employment can draw upon their past experiences in order to build upon the knowledge gained to progress in their careers on completion of the course.
Where opportunities exist to enhance the practice area students are encouraged to engage with employers, particularly for the professional project in their Master’s year.
Work-based Learning
During the admission phase, students must demonstrate how they will directly apply the knowledge gained on the course to their everyday working practice. During the running of the course, they are required to provide examples of this in their reflective journal component, which equates to 10% of their overall module grade.
Means of Assessment
Not only do the learning outcomes map to the assessment but the pedagogical underpinning and online format allow the course to put assessment at the heart of learning. The course framework comprises a combination of some of the most successful educational models:
Andragogy – adult self-directed learning
Reflective Learning – reflection upon the clinical scenarios within portfolios
Experiential learning – learning from the experience of typical case studies
Facilitation learning – Tutors acting as facilitators for learning
The PgDiploma comprises six modules of 20 credits which run sequentially over 12 calendar months.
The programme format is identical for each module: During a module, students will use the course website several times a week to follow discussion threads, make their own contributions, and interact with the tutor and fellow students. There is no didactic teaching; instead, students are asked questions and prompted to search the literature, read it critically, and respond to their tutors and peers in the Academic Forum.
The course is wholly online and can be accessed by any student with a computer and internet access. Students are put in virtual tutor groups of 10-20, and they interact with the tutor and the rest of the group through a discussion forum.
The MSc consists of the PgDip modules plus a 20-credit module on research methods and critical appraisal using the same format to the previous modules (including the same assessment components), in Module 1, followed by a 40-credit Professional Project module where students study a topic in depth, using the knowledge acquired in the preceding modules. In this module, students choose a topic and carry out independent study with one-to-one supervision from the tutor.
The format of the six modules of the PgDip and module 1 of the MSc follow the same pattern and module structure.
Learning and assessment are intrinsically linked and assessment drives the learning process.
There are four components of assessment to assess the learning outcomes of each module.
Academic Forum (Case-based scenarios and discussion) 40%
Students are required to critically analyse clinically focused case-based scenarios, discussion threads and weekly questions posed by their tutors via the Academic Forum (an online discussion board) and designed to meet the module learning outcomes. Here, students make their own researched and referenced contributions and interact with the tutor and their fellow students. There is no didactic teaching, instead, students are posed questions and prompted to search the literature, read it critically and respond. Engagement is encouraged by the tutor prompting students to respond and the use of automated activity monitoring software.
Tutors are active in the forum to guide students and provide formative feedback on how to post effectively, and encourage discourse amongst the group to ensure student-student interaction.
This presence on the forum ensures that students’ contributions are scaffolded by becoming more refined as the modules progress.
Tutors and students are also able to use direct messaging on the platform in order to provide an extra level of support.
At the end of each module, the tutor allocates marks to each student based on a marking rubric. The rubric takes into account the following elements:
Promptness and initiative
Delivery of post (spelling and grammar)
The relevance of posts and referencing
Expression within the post
Contribution and engagement with the learning community.
Students learn by finding relevant literature, reading and critically appraising it; discussing it within the discussion forum and applying it critically to practice. Engaging in case problems is highly motivational for students and introduces the key concepts of the module. It is perceived as being particularly valid for their clinical work and is a prominent feature found in the needs assessments of practising healthcare professionals.
During the pre-course Study Skills induction module, Day 4 is designated to provide the students with an introduction to how to write critically. This includes presentations, recommended reading, guidance, tips and examples of how to engage in critical appraisal in order to achieve optimum results in the academic forum. This is then maintained throughout Module 1, which is always delivered by either the Programme Leader or one of the most experienced tutors on the course, to provide the students with additional support and formative feedback during their first module, to fully grasp the skill of academic writing from the outset. The module design, which is replicated over the six modules, enables critical appraisal to be scaffolded throughout the course so that students can build upon the skill throughout their learning journey.
The content of case discussion is based on the learning outcomes for the module and is marked by the tutors against a detailed marking rubric to ensure fairness and consistency. The marking rubric is accessible from the outset to ensure the student can cross-reference the criteria whilst they work. ‘Contribution and engagement with the learning community’ is one of the key elements, which further encourages student-peer interaction.
Reflective Journal 10%
The online reflective journal is a learning portfolio that requires students to record and critically reflect on their learning. Reflection is an important aspect of the programme since the healthcare professionals will be able to spend time considering how their practice compares to the themes being discussed in the module. The tutor provides regular feedback to the student and marks it at the end of the module. Reflective practice is a requirement for healthcare professionals for professional re-validation and professional development.
Module Activity (Group or Individual) 20%
The group activity stimulates and tests the student’s ability to work individually and as a team in taking the subject area forward. Where a group task is set, the group elects a leader using the online forum (designed to put leadership skills into practice) and the leader allocates tasks to group members. The leader is responsible for managing, collating and submitting the activity (online) at the end of the module. The tutor provides formative guidance part way through the module and marks the assessment at the end. The marking criteria for group activities (linked to the assignment) clearly stipulate that evidence of activity must be demonstrated. With the course being online, tutors have more visibility to be able to evaluate each individual's contribution to the group project. The students have a group activity forum on the LMS providing transparency of engagement and contribution for the tutor, enabling them to provide formative feedback during the process and to tailor marks according to levels of participation.
From the outset, students are provided with detailed guidelines about the group activity on the LMS, including its objectives, assessment criteria, and expectations for participation. This clarity helps students understand their roles and responsibilities before they commence.
The group activity area also provides the students with dedicated collaboration tools for group work, including the designated group activity discussion forum and a shared submission space for editing and uploading the work. This facilitates communication and cooperation among group members, regardless of their geographical locations and timezones.
Groups are formed from the outset of the course in Module 1 to allow time for the students to get to know each other. Group activities are no longer assigned to Module 1 in order for the students to have more time to establish effective working relationships before embarking on a group project later in the course.
Tutors actively monitor group progress throughout the activity. They have visibility into group discussions and contributions, allowing them to identify and address any issues early. Tutors can intervene to provide guidance, resolve conflicts, or encourage more balanced participation if needed.
The group activity is structured with milestones and intermediate deliverables (formation of roles at the outset, including group leader and a mid-module submission of a draft piece). This scaffolded approach helps groups manage their time effectively and allows tutors to provide formative feedback throughout the process.
As outlined in the marking criteria (see Appendix A), tutors have the flexibility to adjust individual grades based on the level of participation and contribution. This approach encourages active engagement from all group members and allows for a fair assessment of individual efforts within the group context.
The individual activity is designed to stimulate and demonstrate personalised learning, creativity and problem solving with application to each student’s own practice area.
Examples of activities might include either a written assignment, poster, blog or social media project.
All students must complete the same assignment activity for each module, which is predetermined by the Programme Leader before the modules commence.
Case-based Multiple-choice Exam 30%
Case problems in the form of a one-hour timed examination with multiple-choice ‘single best answer’ questions directly test the module's reasoning and knowledge objectives. The online exam is marked automatically. It tests related theory and problem-solving skills.
In summary, the case-based scenarios challenge students to apply theory to the clinical situation. The reflective portfolio demonstrates how they reflect on action, learn, and change as a result of that reflection. The group activities foster a multidisciplinary approach to problem-solving and current ways of working, and the individual activity fosters learner autonomy. The multiple-choice case-based examination tests theoretical knowledge and its application.
The diverse assessment methods within each module are designed to test the expected characteristics of Master’s graduates (QAA Characteristics Statement, 2020). These include critical awareness of current issues and developments in the field, critical skills, knowledge of professional responsibility, integrity, and ethics, and the ability to reflect on one's own progress as a learner.
The component set for each module is repeated throughout the programme which serves multiple pedagogical and practical purposes. It provides a reliable framework, allowing students to focus on content rather than having to adapt to new assessment formats. Repeated exposure to specific component types enables students to refine and master key academic and professional skills. By maintaining a diverse component set, we can evaluate a broad spectrum of competencies in each module. The variety within the component set for each module caters to different learning preferences, allowing students to excel through methods that best suit their individual approaches.
The assessment and learning activities have been in place for over a decade. Throughout this period, the assistance and direction offered to students have undergone continuous improvement and informed feedback in order to enhance the student experience.
Simulation
In line with USW’s approach to digitally enabled education and its enabling active learning (EAL) approach, Learna ensures that the VLE is used to facilitate active learning which is inclusive and flexible to all. This means that asynchronous learning activities form the basis of course delivery. Within this remit there is still plenty of scope to expand the activities to incorporate the following activities. Some listed have already been adopted and some are currently under assessment for suitability:
Virtual Patient Cases:
Interactive, branching scenarios where students make clinical decisions and see the outcomes. These could be text-based or use simple animations.
Video-based Simulations:
Pre-recorded video scenarios showing patient interactions, procedures, or clinical decision-making processes. Students could analyse these videos and discuss their observations asynchronously.
Virtual Labs:
Online simulations of laboratory procedures or diagnostic processes.
Role-playing Exercises:
Assigning students different roles in a clinical scenario to be played out over a series of forum posts or collaborative documents.
Virtual Reality (VR) or 360° Video Tours:
Providing an immersive experience of clinical environments.
Gamified Decision-making Scenarios:
Online quizzes or games that simulate clinical decision-making processes.
Virtual Case Conferences:
Asynchronous case discussions where students contribute to a developing case over time, simulating the evolution of a patient's condition.
Simulated Electronic Health Record (EHR) Exercises:
Mock EHR systems for students to practice documentation and data interpretation.
Teaching and Learning Hours for each module:
Seminars (40 hrs) - to represent the number of hours spent in the Academic Forum discussing case scenarios and responding to discussion prompts posted by the Tutor.
Independent Study (80 hrs) to represent researching the topic and formulating ideas to bring to the Academic Forum and Module Activity.
Directed Study (40 hrs) to represent the hours dedicated to peer-to-peer discourse on the Academic Forum facilitated by the Tutor and the research required to enable the learners to make well-referenced and academically informed responses.
Problem/Challenge-based learning (40 hrs) to represent the application of theories and concepts to real-life case-based scenarios, relating them to everyday work-related practice, evidenced in all four components.
Learning Support
Induction
Across Learna:
All students are enrolled on a Study Skills orientation module which serves as their induction in the week preceding the start of the programme. This module provides the students with an entire week of induction and resources. Representatives from the Learna Student Services Department are available throughout the induction week to answer queries and problems as they arise and provide proactive support before the course commences.
The module has been specifically designed to help students prepare for the start of the programme. However, they can also access the module throughout the entire course as an essential reference guide.
The module introduces them to online learning, navigation of the learning platform Moodle, and study skills support, including the elements of assessment, referencing, critical appraisal, reflective practice, levels of evidence, and how to write scientifically. It also covers the use of referencing software, advanced literature searching, and access to other academic and research libraries.
The module is available for all students online throughout the course.
Students have full access to a designated in-house Student Services team for the full duration of the course.
Personal Academic Coach[1]
Academic support is provided by a subject-specific tutor on a module-by-module basis. The Student Services and Teaching Services Departments within Learna provide continuity of support throughout the course, with input from the Learna Programme Leader where required.
Students are encouraged to contact their module tutor for academic queries and the Student Services Team for other help and advice.
If a student discloses that a subject is sensitive to them because of personal circumstances, the tutor can respond on an individual basis.
Each student can contact any member of the Student Services Team, who acts as their point of contact for any concerns they might have, e.g., arrangements for extensions. Student Service officers monitor students' participation in the learning platform, providing encouragement and guidance to help them keep up with the pace of studies and contact them if they fall behind. Students can book calls with a Student Services Officer.
Student Services can also contact the Teaching Services team, who will work with the tutor to encourage and guide specific students through direct messaging.
Learner Analytics
Student and tutor engagement and participation is monitored throughout the course by the Student Services and Teaching Services Teams respectively and who will intervene where required.
Office hours
9am-5pm Monday to Friday for office support with the learning platform; however, tutors are contactable over weekends as well as during the week.
Student Services also offers an appointment booking service. Students can schedule a call to discuss any queries about their enrolment and Moodle (the learning platform) throughout their time on the course. This enables international students in different time zones to have direct contact with the Student Services Team at a time convenient to them.
Tutorials
One tutor provides learning guidance for 10-20 students. They are available for academic support and are contactable via Moodle. The tutor's role is to facilitate students’ learning rather than to provide didactic teaching. The tutor will stimulate the students to pursue appropriate lines of academic inquiry in the Academic Forum and provide direction to ensure the module learning outcomes are met.
Seminars
The Academic Forum is the discussion board where a large proportion of the learning and assessment for each module takes place. It is a seminar environment where the tutor and student group engage in critical appraisal and discussion of the topic area.
Formative Assessment
All Academic Forum contributions are assessed, however there is emphasis in the early modules on detailed feedback, helping students to understand expectations and improve their approach to academic discourse. As the programme progresses, the focus gradually shifts from skill acquisition to demonstrating mastery in content-rich discussions.
Progress meetings
Student Services Officers monitor each student’s participation in the learning platform, providing encouragement and guidance to help them keep up with the pace of their studies and will contact them if they fall behind. Following student feedback, the Student Services Dept now provide Student Participation Reports which are sent to students regularly (on a weekly basis throughout module 1).
Research Supervision
This is provided on a one-to-one basis by a designated professional project supervisor in year 2 (MSc).
Online Resources
The online resources for students include:
An online study skills preparation week, with continued access to it throughout the course for revision purposes.
Access to USW’s online library facilities.
The Learna Library resource provides online reading resources and links to search engines.
Module-by-module reading lists on the Moodle website provide students with direct links to recommended reading material that can be accessed throughout the course.
A WhatsApp social channel, overseen by the Student Services Team, provides an informal area for students to converse.
Advice Zone
For the full duration of the course, students have full access to the University of South Wales Advice Zone and a designated in-house Student Services Team (from Learna).
The range and availability of Learna’s Student Services is as follows:
Student Services Officers monitor students' participation in the learning platform, providing encouragement and guidance to help them keep up with the pace of their studies and will contact them if they fall behind.
Students can book calls with their Student Services Officer. Student Services can also contact the Teaching Services Team, which will work with the tutor to encourage and guide specific students through direct messaging.
The Student Services Team has developed a knowledge base resource which answers many frequently asked questions and is fully accessible via a link on Moodle for the duration of the course.
The Student Services Team provides 9 am-5 pm office hours by telephone throughout the course (including between module breaks). Students can also book out-of-hours calls via an acuity service to accommodate international students' differing time zones.
Email enquiries are responded to within the times set by Learna, with an aim to reply to students within 2 working days.
Student Services Team members can work weekends prior to the important end-of-module submission dates.
For academic queries, students can message their tutors in several ways. They can ask queries via their tutor group on the Academic Forum, or they can privately message their tutor on Moodle at any time for one-to-one academic support. The Reflective Journal also provides a forum in which a student can reflect on issues and receive one-to-one feedback from the tutor.
Students complete feedback surveys at the end of every module, the results of which are collated by the quality team and assessed internally. They also contribute to continuous monitoring reports for USW. Where feedback leads to change, this is reported on the ‘Student Voice’ section on Moodle in a ‘You said, we did’ area so that the students get direct responses to any feedback that brings forth change.
Disability
In all cases of disability, the Learna Student Services Team will work with the student on an individual basis.
Learna's Student Services Team supports students with Specific Learning Difficulties (SpLD) or disabilities in accordance with the recommendations in their Individual Support Plans (ISP).
IT/Library
Students have full access to the University of South Wales Library and IT department.
Course Exit Points
| Award | Criteria | Final |
|---|---|---|
| Postgraduate Certificate | 60 credits with at least 40 at Level 7 and no more than 20 at Level 6 | Final |
Progression Route
Students who have successfully completed the 120-credit Postgraduate Diploma may continue to the Master’s (year 2).
Following the MSc, students would be likely to take on roles in wider healthcare systems and can access further opportunities in their field.
Many previous students have found that the skills and confidence provided by the course have resulted in promotions in their current roles, some of which occurred while the students were still studying for the postgraduate diploma.
Entry Requirements
Admission to the course is typically through the following qualifications:
Applicants will be assessed on an individual basis, but typically, applicants for the programme will:
Possess an undergraduate degree in a relevant subject awarded by a UK university or overseas equivalent.
Provide evidence in the personal statement as to how they can apply learning to a practical setting and reflect on practice.
Basic IT skills (e.g., word-processing, email and internet)
If English is not the student’s first language they must hold an English language qualification
English Requirements:
IELTS with an overall score of 6.0 (with a minimum of 5.5 in each band)
GMC / NMC (Nursing Midwifery Council) / IMC (Irish Medical Council) registered - with a licence to practise
OET with an average of 440-350 overall and a minimum of 350 in each component
TOEFL with a score of 72 overall and a minimum of 18 in reading, 17 in listening, 20 in speaking and 17 in writing (including Home Edition)
English GCSE grade C or above
Cambridge English: Advanced (CAE)- exams taken from January 2015- overall score of 169 with at least 162 in each component; exams taken before January 2015- Grade C and no less than borderline in each skill
Trinity College English Language qualifications: ISE II Distinction or ISE III Pass
PTE Academic and PTE Academic UKVI with a score of 64 overall and 59 in each component. Please note that where a UKVI SELT is not required, we can also accept the scores in the PTE Academic Online
LanguageCert International ESOL B2 Communicator or SELT Exam with a High pass with a minimum score of 33 in reading, writing and listening, and 38 in speaking
WAEC is graded A-E. Anything above C6 is acceptable, so C6, C5, C4, B3, B2, and A1 are acceptable. Anything under C6 will not be accepted (D7, E8).
PSI Service (UK) Ltd Skills for English UKVI B2 (4 component) with a pass in all 4 components (listening, speaking, reading, writing)
Kaplan International Tools for English (KITE) online test: Overall score of 458, with 425 in each component.
Password Skills Plus with an overall score of 6.0 and no less than 5.5 in each component.
English Medium of Instruction (EMI)
Proof of study at a UK, USA, Australian, New Zealand or Canadian University of membership to a medical body from one of these countries.
Inclusive Curriculum Statement
The University of South Wales operates a policy of inclusive learning, teaching and assessment to ensure that all students have an equal opportunity to fulfil their educational potential. Course teams will have considered ways of designing out any potentially disadvantageous element of courses during the course design process. However some specific needs may remain, details about how to apply to have your needs assessed can be found at: http://unilife.southwales.ac.uk/pages/3040-disability-and-dyslexia-service/
Addendum for Delivery at a Partner Institution
N/A
Methods Of Quality Standards
Learna follows the University processes for partner organisations and adopts the University’s quality assurance processes for course management including External Examiner reports, continuous course monitoring, marking and moderation and academic infringements.
In addition, Learna also has additional quality assurance procedures in place.
Across Learna:
The Quality & Partner Collaboration (QPC) team is responsible for providing continuous oversight and management of the quality of the academic programmes. The team ensures that all programmes meet the quality standards set internally and adhere to external regulations set by the University. More detail on the individual members of the QPC team and quality assurance procedures adopted is outlined below.
The Academic Registrar manages the QPC team and is responsible for improving the effectiveness, efficiency and quality of the processes and services provided, in line with Learna’s strategy and the need to deliver an excellent student experience.
The Partner Documentation Manager is responsible for validating and revalidating new and existing programmes by executing partner universities’ respective policies and procedures.
The Quality & Regulations Manager works closely with the External Examiners and programme leaders and is responsible for collating and maintaining continuous monitoring reports.
Programme Boards
Programme Review Boards take place annually for each subject and are attended by the programme leader, and tutor teams and chaired by the Academic Registrar. Learna support teams (including representatives from the marketing and teaching services teams) are also present. Standing items for discussion at each board include, student performance, feedback, External Examiner reports, content review, accreditation and any other matters arising based on the analysis of data and findings for the subject. The findings then result in actions to be taken where required to enhance quality and feed into the University course monitoring reports. The boards are also used as a forum to encourage the sharing of best practices between the teaching staff and to highlight the successes of the programme. All the information preceding the board is shared with the USW Course Lead and External Examiner. Minutes and actions arising from the board are made available to the External Examiner and Course Leads for comment and feedback.
Use of Data
Data use is embedded within all of the Quality & Partner Collaboration team processes. The team gathers, monitors, and reports quality data internally and to the University in the form of continuous course (programme) monitoring reports. Data is collected and analysed as soon as it becomes available and used to identify trends and implement action plans in areas such as student performance, satisfaction, and feedback.
Learna’s Student Records and Analytics team are responsible for managing, collating, and submitting all Learna students’ results to their respective University Examination Boards and for representing Learna at the University Boards.
In addition, quality assurance procedures are also carried out departmentally:
The Teaching Services (TS) Department follows USW procedures in appointing the members of the teaching faculty with Recognised Tutor Status procedures, and in addition, has the following processes in place:
A comprehensive training pathway for tutors, including instructional videos, Zoom training and support through a 6-week shadow-tutoring module. At the end of the module, trainees must provide shadow marks for the students. The students’ work is double-marked, the marks are reviewed, and feedback is provided to the trainee tutor by the Programme Leader. Once a tutor has completed tutor training and has been approved by the Programme Leader, they can then look after their own group of students, with supervision.
The VLE (Moodle) enables continuous monitoring of tutor-student engagement by the Teaching Services Team.
Provision of continued support to tutors during their 6-week module to identify any issues at an early stage.
Student Services Department
The Student Services Department monitors students' interactions on the Moodle platform, paying close attention to student engagement levels in the academic forum, social forum, reflective journals, and group activity forums. Student Services takes a proactive approach by contacting students who are not participating via phone calls, emails, and texts to help provide additional support for those who are at risk of falling behind on their studies.
Student Services can be contacted by the students between 9 a.m. and 5 p.m. via telephone and email. They also provide an appointment booking service that takes into account differing timezones to resolve pastoral issues and refer academic issues to ensure fast resolutions.
Programme Management Department
Quality checks take place prior to every module, to ensure all the content is pre-prepared, fully accessible by the tutors and that all further reading and resource links are working correctly at the start of each module.
Annual content reviews are carried out by the Programme Leader to ensure accuracy and currency, making any adjustments as and where required in line with changing guidance and developments in each specialist field as and when they occur.
Content is also reviewed on a modular basis via student and tutor survey findings which enables the early identification of any issues.
All QA procedures outlined above are documented and dated and available to the University on request.
Academic Offences
Learna follows the University’s policies with regard to academic offences. Learna has an inhouse academic misconduct team that investigates referrals from tutors, which they can then escalate to the University's Academic Misconduct Panel for adjudication including attending where required.
Quality Of Standards Indicators
N/A