SD4S05 - Partnership Service Improvement and Delivery 18 Mar 2016 - 31 Aug 2025 | Version 1

Associated Module Information

Module Code: SD4S05
Module Title: Partnership Service Improvement and Delivery
Faculty: Faculty of Business and Creative Industries
Faculty Group: Leadership and Public Services
Faculty Sub Group: Leadership and Public Services
Module Leader: Paul Lewis
Module Team: David Phillips, Kevin Ellis-Brush, Mohammad Kabir, Stuart Morgan
First Intended Intake: SEP 2015 Final Year of Intake:
Date Closed:
Credit Value: 20 Credit Level: 7
Language: English
Percentage of Module Taught in Welsh: 0
Equivalent Module:
HECOS codes: 100091 - public services
HECOS Code Weighting: 100

Document Version Information

Version 1
Valid From 18 Mar 2016
Valid To 31 Aug 2025

Module Aims

This module aims to critically appraise recent approaches to managing and improving performance, examine and analyse the opportunities and constraints of providing collaborative public services, and to evaluate organisational performance

Content Summary

Partnership and collaborative working, accountability, service improvement, service design, customer and citizen focus, the impact of recent austerity measures, to improve services such as total quality management and lean management, concepts of performance, performance measurement and evaluation, outcome or results based management, competition and markets, inspection.

Learning and Teaching Methods

Activity Type Hours
Seminar 40
Independent Study 160
Total Hours Selected 200

Learning Outcomes

# Learning Outcome
LO1 Critically appraise recent approaches to managing and improving performance in the public sector
LO2 Apply these approaches to a public sector organisation

Module Requisites

N/A

Assessment Criteria

Assessment Category Assessment Type Description Duration Word Count Weight (%) Best of? Pass Mark
Asynchronous Assessment Poster 1 Measuring Service Performance 10 1000 50 No 40
Asynchronous Assessment Report 1 Strategies for service improvement 0 2000 50 No 40

Assessment Matrix

Assessment Type Learning Outcomes
LO1 LO2
Poster 1 ✔ ✔
Report 1 ✔ ✔

Reading List

R. Ashworth, T. Entwistle and G. Boyne, 2010, Public Service Improvement. Theories and Evidence, Oxford, Oxford University Press

T. Bovaird and E. Loffler, Public Management and Governance, London, Routledge

Boyne, G., C. Farrell, J. Law, M. Powell and R. Walker, 2002, Evaluating Public Management Reforms, Buckingham, Open University Press,

E.Ferlie, L. Lynn and C. Pollitt, 2005, The Oxford Handbook of Public Management, Oxford, Oxford University Press.

J. Glasby and H. Dickinson, 2014, Partnership Working in Health and Social Care, Bristol, Policy Press

C. Huxham and S. Vangard, 2005, Managing to Collaborate. The Theory and Practice of Collaborative Advantage, London, Routledge

The most up to date evrsions of textbooks will be used in the delivery of this module. Reading lists will be updated annually.

Journal articles will be used in the delivery if this module including Public Administration, Public Administration Review, Journal of Public Administration Research and Theory, Public Management Review.