IS2S567 - IT Service Management and PPE 01 Jul 2022 - 31 Aug 2028 | Version 2
Associated Module Information
| Module Code: | IS2S567 | ||
|---|---|---|---|
| Module Title: | IT Service Management and PPE | ||
| Faculty: | Faculty of Computing, Engineering and Science | ||
| Faculty Group: | Computing and Mathematics | ||
| Faculty Sub Group: | Informatics | ||
| Module Leader: | Paul Jarvis | ||
| Module Team: | Iain Shewring | ||
| First Intended Intake: | Final Year of Intake: | ||
| Date Closed: | |||
| Credit Value: | 20 | Credit Level: | 5 |
| Language: | English | ||
| Percentage of Module Taught in Welsh: | 0 | ||
| Equivalent Module: | |||
| HECOS codes: | 100360 - business computing | 100810 - strategic management | 101277 - work-based learning |
| HECOS Code Weighting: | 40 | 40 | 20 |
Document Version Information
| Version | 2 |
|---|---|
| Valid From | 01 Jul 2022 |
| Valid To | 31 Aug 2028 |
Module Aims
To introduce the learner to the processes and disciplines of IT Service Management in modern industry as well as to ensure that all learners have real world experience as part of their curriculum. The module provides an introduction to the wide skills profile expected of business and information systems graduates. It will also enable learners to demonstrate their engagement in a professional work environment and enhance their ability to appraise their performance.
Content Summary
IT Service Management:
An introduction to the Processes that comprise the ISO/IEC 20000 standard for IT Service Management:
• Service delivery processes
• Resolution processes
• Control processes
• Relationship process
An introduction to the ITIL best practice framework for IT Service Management.:
• The ITIL v4 Service Value Chain
• The ITIL Guiding Principles
• The ITIL v3 Service Lifecycle and associated processes
PPE (Professional Practice and Employability):
Students will spend seventy hours conducting relevant work experience.
Applying for placement roles.
Reflecting on the nature of professional practice.
Identifying the theory-practice gap.
Reflective writing skills.
Learning and Teaching Methods
| Activity Type | Hours |
|---|---|
| Lecture | 12 |
| Seminar | 24 |
| Independent Study | 22 |
| Placement | 70 |
| Directed Study | 72 |
| Total Hours Selected | 200 |
Learning Outcomes
| # | Learning Outcome |
|---|---|
| LO1 | Ability to reflect on the nature of professional practice, not only in order to identify the gaps between current capabilities and expectations but also to reflect upon the way the work experiences contributed to professional abilities and to use this insight to inform future personal/professional development. |
| LO2 | Explain the main activities involved in managing an IT Service Management function. |
Module Requisites
N/A
Assessment Criteria
| Assessment Category | Assessment Type | Description | Duration | Word Count | Weight (%) | Best of? | Pass Mark |
|---|---|---|---|---|---|---|---|
| Asynchronous Assessment | Portfolio 1 | Part 1 - A CV and application for 70 hour work placement role. Part 2 - A report based on an ITSM case study. Part 3 - A self-reflective assessment that draws on their experience of the 70-hour work placement | 0 | 4500 | 100 | No | 40 |
Assessment Matrix
| Assessment Type | Learning Outcomes | ||
|---|---|---|---|
| LO1 | LO2 | ||
| Portfolio 1 | ✔ | ✔ | |