IS3S667 - Advanced ITSM 01 Jul 2022 - 31 Aug 2028 | Version 4
Associated Module Information
| Module Code: | IS3S667 | ||
|---|---|---|---|
| Module Title: | Advanced ITSM | ||
| Faculty: | Faculty of Computing, Engineering and Science | ||
| Faculty Group: | Computing and Mathematics | ||
| Faculty Sub Group: | Informatics | ||
| Module Leader: | Paul Jarvis, Carey Freeman | ||
| Module Team: | Iain Shewring | ||
| First Intended Intake: | Final Year of Intake: | ||
| Date Closed: | |||
| Credit Value: | 20 | Credit Level: | 6 |
| Language: | English | ||
| Percentage of Module Taught in Welsh: | 0 | ||
| Equivalent Module: | |||
| HECOS codes: | 100361 - business information systems | 100362 - business information technology | |
| HECOS Code Weighting: | 50 | 50 | |
Document Version Information
| Version | 4 |
|---|---|
| Valid From | 01 Jul 2022 |
| Valid To | 31 Aug 2028 |
Module Aims
To understand and apply ITIL processes and disciplines of IT Service Management in non-trivial situations, such as those found in modern industry.
The module supports the wide skills profile expected of ICT graduates (i.e. well-rounded knowledge and skills in IT service management, including ITIL Best Practices). Computer practitioners and business executives both need a hybrid approach to computing and business because of the convergence of information technology and business. This module provides an integrated view of ITIL administration, management, quality procedures and computer systems analysis with a special emphasis on enterprise-wide computing.
Content Summary
The ITIL best practice framework and how it is applied in real-world contexts.
ITIL v3, v4 and any subsequent updates.
The ITIL v3 lifecycle phases:
• Strategy
• Design
• Transition
• Operation
• Continual Service Improvement
ITIL v4:
• Four dimensions model
• Service value system
Modern IT Service Management approaches and uses of technologies including:
• Artificial Intelligence.
• ITSM tools.
• Maturing IT organisations.
• Performance measurement.
Other relevant IT Service Management issues:
• People management.
• Risk management.
• Decision-making.
Learning and Teaching Methods
| Activity Type | Hours |
|---|---|
| Lecture | 24 |
| Tutorial | 24 |
| Independent Study | 80 |
| Directed Study | 72 |
| Total Hours Selected | 200 |
Learning Outcomes
| # | Learning Outcome |
|---|---|
| LO1 | To identify, understand, critically evaluate ITSM techniques, principles and procedures |
| LO2 | To apply ITSM techniques, principles and procedures in appropriate settings. |
Module Requisites
N/A
Assessment Criteria
| Assessment Category | Assessment Type | Description | Duration | Word Count | Weight (%) | Best of? | Pass Mark |
|---|---|---|---|---|---|---|---|
| Asynchronous Assessment | Report 1 | A report based on an ITSM case study that demonstrates an ability to apply knowledge in appropriate contexts | 0 | 2000 | 50 | No | 40 |
| Synchronous Onsite Assessment (Exam) | Onsite Closed Book Examination 1 | An examination that draws on knowledge and material from the module | 120 | N/A | 50 | No | 40 |
Assessment Matrix
| Assessment Type | Learning Outcomes | ||
|---|---|---|---|
| LO1 | LO2 | ||
| Report 1 | ✔ | ✔ | |
| Onsite Closed Book Examination 1 | ✔ | ✔ | |