LM2S21 - Rooms Division Management 01 Sep 2017 - 31 Aug 2027 | Version 1
Associated Module Information
| Module Code: | LM2S21 | ||
|---|---|---|---|
| Module Title: | Rooms Division Management | ||
| Faculty: | Faculty of Business and Creative Industries | ||
| Faculty Group: | Leadership and Public Services | ||
| Faculty Sub Group: | Leadership and Public Services | ||
| Module Leader: | Laurence Blake | ||
| Module Team: | David Phillips, Sarah Campbell | ||
| First Intended Intake: | SEP 2017 | Final Year of Intake: | 2022 |
| Date Closed: | |||
| Credit Value: | 20 | Credit Level: | 5 |
| Language: | English | ||
| Percentage of Module Taught in Welsh: | 0 | ||
| Equivalent Module: | |||
| HECOS codes: | 100084 - hospitality management | ||
| HECOS Code Weighting: | 100 | ||
Document Version Information
| Version | 1 |
|---|---|
| Valid From | 01 Sep 2017 |
| Valid To | 31 Aug 2027 |
Module Aims
• To examine the critical role Front Office department plays in a hotel.
• To understand the complexity of internal structures, standard procedures and protocols in Front Office.
• To evaluate the communication flows between Front Office and other departments such as Housekeeping.
• To assess how sustainable thinking could be applied to Front Office operations.
Content Summary
This module addresses front office procedures, from reservations to check-out. Various aspects of front office management, including systems and personnel that contribute to effective running of this department are analysed in depth. This module evaluates the relationship between the front office and housekeeping departments.
Learning and Teaching Methods
| Activity Type | Hours |
|---|---|
| Lecture | 24 |
| Seminar | 24 |
| Directed Study | 80 |
| Formative Assessment - Scheduled | 36 |
| Formative Assessment - Independent | 36 |
| Total Hours Selected | 200 |
Learning Outcomes
| # | Learning Outcome |
|---|---|
| LO1 | Assess the critical role of Front Office pertaining to room inventory management. |
| LO2 | Evaluate the significance of effective, two-way communication between Front Office and other departments |
Module Requisites
N/A
Assessment Criteria
| Assessment Category | Assessment Type | Description | Duration | Word Count | Weight (%) | Best of? | Pass Mark |
|---|---|---|---|---|---|---|---|
| Asynchronous Assessment | Project 1 | Problem solving activity based on given case | 0 | 3000 | 60 | No | 40 |
| Synchronous Onsite Oral Assessment | Presentation (Synchronous Onsite) 1 | Communication channels flow and how Front Office acts as a hub | 15 | N/A | 40 | No | 40 |
Assessment Matrix
| Assessment Type | Learning Outcomes | ||
|---|---|---|---|
| LO1 | LO2 | ||
| Project 1 | ✔ | ✔ | |
| Presentation (Synchronous Onsite) 1 | ✔ | ✔ | |