DG2S42 - Customers and Consumers 15 Jul 2019 - 01 Sep 2027 | Version 2

Associated Module Information

Module Code: DG2S42
Module Title: Customers and Consumers
Faculty: Faculty of Business and Creative Industries
Faculty Group: Fashion, Marketing and Photography
Faculty Sub Group: Marketing
Module Leader: Lee Thomas
Module Team: Steven Wright, Alexandra Hollyman
First Intended Intake: SEP 2017 Final Year of Intake:
Date Closed:
Credit Value: 20 Credit Level: 5
Language: English
Percentage of Module Taught in Welsh: 0
Equivalent Module:
HECOS codes: 100074 - advertising
HECOS Code Weighting: 100

Document Version Information

Version 2
Valid From 15 Jul 2019
Valid To 01 Sep 2027

Module Aims

• Develop your understanding of the importance of target audiences in producing creative advertising campaigns
• Appreciate cultural and social influences, and their impact upon consumer behaviour and choice
• Identify and critically analyse the various factors that influence consumer behaviour
• Apply knowledge and understanding of customers and consumers to a practical creative advertising project

Content Summary

This module returns to a topic introduced in Advertising Fundamentals, and builds on that basic knowledge to give you a more in-depth understanding of audiences.

To develop advertising campaigns that successfully communicate with people it is important that you develop an understanding of different target audiences, and the behaviours and motivators of different consumer groups.

In addition to exploring the attributes and behaviours of such groups, this module will also explore how consumer groups and behaviours continually change and adapt to differing contexts.

This increased understanding of customers and consumers will then be applied to practical advertising projects.

This module will examine the importance of customer and consumer identity within the contemporary market place, and subsequently within current advertising practice. It will examine the emergence of different socio/demographic groups, changing consumer trends, and the role of identity within consumer behaviour.

Learning and Teaching Methods

Activity Type Hours
Lecture 8
Project supervision 20
Supervised time in studio/workshop 20
Independent Study 100
Directed Study 52
Total Hours Selected 200

Learning Outcomes

# Learning Outcome
LO1 Analyse key attributes of different audience groups using various socioeconomic models
LO2 Understand cultural and social influences, and their impact upon consumer behaviour and choice

Module Requisites

N/A

Assessment Criteria

Assessment Category Assessment Type Description Duration Word Count Weight (%) Best of? Pass Mark
Asynchronous Assessment Portfolio 1 Produce a portfolio of draft campaign ideas to specifically target a given audience according to the brief set. Research and development of these ideas alongside analysis of your process should also be submitted. 0 N/A 100 No 40

Assessment Matrix

Assessment Type Learning Outcomes
LO1 LO2
Portfolio 1

Reading List

Berger (2015) Ads, Fads, and Consumer Culture: Advertising's Impact on American Character and Society, Fifth Edition, RI

Blackwell, R.D. Et Al. (2006). Consumer Behavior. 10th Edn. New York: Thomson South Western College Publishing.

Campbell, R. Et Al. (2008). Media & Culture : An Introduction To Mass Communication. 6th Edn. Boston, Mass.: Bedford/St. Martins.

Hanna, N. Et Al. (200)9. Consumer Behavior : An Applied Approach. 3rd Edn. Dubuque, Iowa: Kendall/Hunt Pub.

Mowen, J.C. And Minor, M. (1997). Consumer Behavior. 5th Edn. Boston, [Mass.] ; London: Prentice Hall/Pearson Education.

Sutherland, M. And Sylvester, A.K. (2000). Advertising And The Mind Of The Consumer : What Works, What Doesn't And Why. 2nd Edn. London: Kogan Page.