BA (Hons) Public Services

01 Sep 2024 - 31 Aug 2030

Course Leader Paul Lewis
Course Team Emma Wheeler
Awarding Body University of South Wales
Teaching Institutions University of South Wales
Modes of Study Full Time

Document Version

Version 9
Valid From 01 Sep 2024
Valid To 31 Aug 2030

QAA Benchmarks

There is no direct subject benchmark for Public and Emergency Services as it is an interdisciplinary course. However, we have engaged with both the Business and Management (2023) Subject Benchmark Statement: Business and Management (qaa.ac.uk) and Social Policy benchmarks Subject Benchmark Statement: Social Policy (qaa.ac.uk). For example, the Business and Management benchmark states that courses should help students to “develop a critical understanding of organisations, cultures and structures, their management and wider economic, environmental and social contexts • instil an understanding of responsible leadership • provide preparation for and development of a wide range of careers, including in business and management • develop relevant skills and attributes which enhance employability and equip graduates to become impactful global and inclusive citizens as well as reflective independent and collegial lifelong learners” (Business and Management subject benchmark, 2023, p.3). We have been able to use this broad approach to inform our discussions and decision about course aims and learning outcomes. For example, our intended learning outcomes A1 and A2 mirror the focus on the environment (economic, environmental and social contexts) and the ways that the organisations operate (structure, culture and management). Throughout the course there is concentration on developing relevant skills and attributes: This is achieved through the teaching/ learning and assessment strategy of authentic, ‘real world’ challenge-based approaches. Students will develop these skills and attributes throughout the course, but specifically in the module Professional Skills for the 21st Century Public Servant and Professional Public Services Placement. 

Similarly, we have used the benchmark statement for Social Policy (2019) which identifies one of the advantages of the subject as “Its emphasis on both theoretical understanding and applied knowledge is more relevant than ever for students and their prospective employers across the public, commercial, voluntary, and charitable sectors” (2019, p.3). This emphasis on theory and practice is reflected in our course proposals and is embedded in all our modules. The subject benchmark indicates that social policy is a broad and diverse subject but identifies thematic headings in relation to the subject. For example:

Level 4 - Understanding Communities and Data requires students to develop a community profile/situational analysis of a community/population group. In doing so, they are required to explore concepts and practice linked to ‘social groups, difference and inequalities’. 

Level 5 modules ‘Equality, Human Rights and Social Justice in Public Services’ and ‘Politics, Public Services and the Welfare State’. Students are required to explore and apply theoretical frameworks, dynamics of social policy change and policy making, organisation and delivery of welfare and researching social policy problems and analysis through the development of Equality Impact Assessments and political analysis.

Level 6 - Technology, Innovation and Change: This module will focus on how we can use emerging technologies and digitalisation of public services to tackle the big issues and support behaviour change. This will include the impacts of population and demographic change, behaviour insights and nudging, the use of technologies in defining and redefining new approaches of public service delivery, understanding ethics of big data and AI. Dissertation/Social Impact Project: Students will have the option to carry out a dissertation or social impact project in their final year of study. Each project pays attention to making a positive contribution to society and is mapped against the UN SDGs. 

We have also considered the Pearson Curriculum for HND (2018) Pearson BTEC Higher National qualifications in Public Services. In part, this is so that students can transfer/top-up into our award if they wish to do so. Their award has a number of routes - HND Public Services plus routes for Civil Protection, Crime and Criminal Justice, Public Service Management and Blue Light Services. Our course shares many of the same objectives, for example: “The objectives of the BTEC Higher Nationals in Public Services are as follows: to equip students with public service skills, knowledge and the understanding necessary to achieve high performance in the global public services environment to provide education and training for a range of careers in public services, including, for example, local government, Civil Service, public administration, the armed forces, police force, fire and rescue services, ambulance (not paramedic), prison service and the charity and voluntary sector”. They provide a mixture of core and optional modules and much of the content from the core modules is reflected in our award. We have a specified work experience module as this was highlighted by employers as being key to student development and learning. We also have a significant focus on values and on collaboration (both identified by employers as being essential).

Our BA Public and Emergency Services programme is uniquely positioned to make a positive contribution to each of the UN Sustainable Development Goals (SDGs) by integrating design thinking, problem-solving and collaborative learning. International human rights treaties and the UN SDGs underpins our course and students are supported to map their own contributions to the SDGs throughout their learning. Whilst all are relevant, some such as goals 1,10,11,16, and 17 are most significant, relating to equality, peace justice and strong institutions, sustainable cities and communities and working in partnership. 

See Appendix 6 for Course Module mapping against the UN SDGs 

Educational Aim

To provide students with a systematic understanding of public services and the qualities, values and transferable skills necessary for graduate level employment. This is provided through academic study as well as a substantial work placement.

Learning Outcomes

A1 A critical understanding of the values, role and operation of public services (uniformed and non-uniformed)
A2 A systematic understanding of the environment of public services and its impact (e.g. political, geographic, social, economic and legal)
A3 Demonstrate an ability to understand and critically evaluate different models of service delivery such as partnership or multi agency working
A4 Demonstrate an ability to critically evaluate the nature of poverty, inequality and social exclusion and its impact
B1 Critical and analytical thinking skills - ability to question assumptions, consider different perspectives and form opinions based on evidence
B2 Problem solving – ability to consider the source of a problem and find an effective solution 
B3 Communication skills - ability to convey ideas and arguments effectively using a variety of media to different audiences
B4 Research skills - ability to examine a range of data, sources of information and appropriate methodologies and to collect and analyse data
C1 Group work/collaboration skills - practice the ability to negotiate, work with others, communicate, take responsibility, manage and adapt to team dynamics
C2 Understanding of personal and professional values - identify own personal values and those of others and influences on them. Consider organisational/ professional values and how these can be demonstrated
C3 Project Management – ability to plan, manage and deliver projects effectively.
C4 Self management and development -– manage own time, be self motivated, show personal initiative, learn from feedback, identify development needs

Course Structure

Level 3 Modules

Module Code Module Id Module Title Module Status Credit Value Module Type
HU0S021 MOD012390 Study Skills Running 20 specified
HU0S022 MOD012391 Investigative Project Running 20 specified
HU0S023 MOD012392 Digital Capability Running 20 specified
PC0S009 MOD012020 Contemporary Issues within Policing and Crime Running 20 specified
PC0S012 MOD012321 Serious and Violent Crime Running 20 specified
HU0S035 MOD013741 Crime, Media and Culture Running 20 specified

Level 4 Modules

Module Code Module Id Module Title Module Status Credit Value Module Type
SD1S111 MOD013523 Understanding Communities and Data Running 20 specified
SD1S114 MOD013524 Democracy, Campaigns and Change Running 20 specified
CM1S020 MOD013541 Exploring Crime and Deviance Running 20 specified
SD1S116 MOD013526 Public Services and the Law Running 20 specified
SD1S117 MOD013527 Outdoor Leadership, Search and Rescue Running 20 specified
SD1S118 MOD013528 Professional Skills for the 21st Century Public Servant Running 20 specified

Level 5 Modules

Module Code Module Id Module Title Module Status Credit Value Module Type
SD2S110 MOD013529 Equality, Human Rights and Social Justice in Public Services Running 20 specified
SD2S111 MOD013530 Politics, Public Services, and the Welfare State Running 20 specified
SD2S112 MOD013531 Disasters and Emergencies: Resilience, Response, Rescue and Recovery Running 20 specified
SD2S113 MOD013532 Design-Thinking, Research and Project Management Running 20 specified
SD2D110 MOD013533 Public Services Placement and Professional Skills Running 40 specified
CM2S056 MOD013569 Researching Crime, Security and Justice Running 20 specified
CM2S056W MOD013818C Ymchwilio i Droseddu, Diogelwch a Chyfiawnder Running 20 optional
SD2D01 MOD013734 Public Services Placement Running 40 specified

Level 6 Modules

Module Code Module Id Module Title Module Status Credit Value Module Type
SD3S110 MOD013534 Leadership and Professional Skills in Public Services Running 20 specified
SD3S111 MOD013535 Technology, Innovation and Change in Public Services Running 20 specified
SD3D110 MOD013536 Dissertation / Social Impact Project Running 40 specified
SD3S112 MOD013537 Geopolitics: Conflict, War and Peace Running 20 specified
PC3S039 MOD011193 Investigation of Serious and Organised Crime Running 20 optional
SD3S114 MOD013538 Society and the Environment Running 20 optional
SD3S115 MOD013540 Civil Society and Community Activism Running 20 optional
CM3D03 MOD013575 Criminal Justice Inquiry: Dissertation Running 40 specified
CM3D03W MOD013819C Ymchwiliad Cyfiawnder Troseddol: Traethawd Hir Running 40 optional
DL3S001 MOD003805 Introduction to Disaster Healthcare Running 20 optional

Teaching and Assessment


Learning and Teaching Methods

Learning and teaching methods will be diverse and varied in order to promote inclusive practice.Methods will be deployed to:• meet the aims and objectives of the course• foster knowledge of and enthusiasm for the subject• stimulate engagement and ownership of the learning process• encourage students to reflect on and take responsibility for their own learning• take proactive account of the different circumstances and needs of students, facilitating wider participation.Teaching methods will include:• lectures• workshops• groupwork• student-led and tutor-led sessions• skills-based, discussion-based and knowledge-based classes• field trips and simulation exercises• use of Blackboard to promote discussion and reflection outside of the classroomThe following learning opportunities, which will also be reflected in the course:• critical reading of a wide range of texts including documents, monographs, scholarly articles, statistics, newspapers, textbooks and sources on the internet• independent research using both primary and/or secondary sources and appropriate methods of enquiry• contact with practitioners through visits, speakers, websites, and experiential learning through research for organizations/ community groups and work experience.

Employer Engagement

Visiting Speakers 

Visiting speakers are a key element of the course.  The course team have extensive contacts with practitioners locally through their teaching and research networks.  Visiting speakers will be a feature of teaching/ learning at all levels of the course. 

Industry Projects 

Organisations may be involved in the Dissertation/Social Impact Project

Industry Visits 

We may undertake some industry visits, for example in previous years we have visited organisations such as Mid and West Wales FRS/ Severn Rescue 

Volunteering 

Students may volunteer at relevant organisations such as South Wales Police, Severn Search and Rescue, Central Beacons Search and Rescue. Students may also volunteer as Course Representatives or other USW related events.  

Fieldwork 

Students will experience outdoor based problem solving, group and leadership activities to enhance their skills. 

Fieldtrips 

Field trips to relevant organisations may be undertaken at all levels 

Work Placements or Internships 

Students will undertake a 240 hour placement through Term 2 at Level 5. An option sandwich year (Professional Public Services Placement) is also available at Level 5. 

Work-based Learning 

The majority of teaching and learning approaches will be linked to ‘real world’ problems and issues and will draw on data and evidence from public service organisations. An option sandwich year (Professional Public Services Placement) is also available at Level 5. 

Sandwich Years 

An optional sandwich year (Professional Public Services Placement) is also available at Level 5. Students may choose to take up internship opportunities with public organisations including the Welsh Government and South Wales Police. 

Employer Forums 

We are setting up an employer forum to advise us and other public service courses. 

Other 

We have identified a number of employers who are willing to be involved in assignment setting and guest lectures. 


Means of Assessment

Observational Journal, Self-Reflective Assessment, Student Choice, Oral Assessment, Project Output, Portfolio, Case Study, Project, Essay, Poster, Presentation, Report, Practical Written Work, Reflective Assessment, Research Plan, Professional Discussion, Vlog, Dissertation, Proposal.


Learning Support

Induction 

The course induction in year 1 (usually 4 days) focuses on developing a good understanding of the course and the university and building a strong sense of course identity amongst the students.  We also undertake a 2-3 day induction for year 3 students, some of whom are new to the university.  We provide immersive learning in the first six weeks of both year 1 and year 3 and this process supports students in a gradual induction to the university, the support services such as the library, advice centre and study skills staff.   

A course handbook is provided and this reinforces in writing the information given verbally during the induction session. The assessment schedule, assessment criteria, module assignment briefs and timetable are also provided and/or identified and signposted on Blackboard. In addition, the course leader makes students aware of attendance monitoring, Harvard referencing, some regulations (signposting to all) and the role of the Careers and Employability team. 

We also discuss the role of the course representative and ask students to consider nominations, and immediate actions for students. We ensure that all students are familiar with the IT resources including how to access their emails, the intranet, blackboard and Turnitin. 

Personal Academic Coach1 

This will take place during the personal tutorial. Students may be signposted to study skills support systems provided by the university 

Learner Analytics  

These are available through Blackboard. Study Goal is a collaborative management system which allow staff direct access to be able to monitor?applications, enrolment, retention, attainment student outcomes, leaving destination information and more. 

Office hours 

All lecturers / course leader will operate a minimum of 2 dedicated office hours per week in addition to an open door policy. 

Tutorials 

The student cohort is diverse in terms of confidence, skills and academic competence. Many of our students are considered to be non-traditional learners.  

Therefore, the course leader and all module leaders offer tutorials. These will be initiated by individual students and may be one to one or in small groups. They may relate to unpacking and clarifying module content, preparing for assessments or discussing and understanding feedback. 

Tutorials may also relate to pastoral needs and through these students can be signposted to a range of support services. 

Seminars 

Seminar / workshop hours will be available 

Formative Assessment 

We seek to assess and support student learning through formative assessment in all modules.  The format of this varies, with some providing formal scheduled formative assessment such as submitting drafts of work.  In all cases through, staff seek to support students in assessing their learning and adapting teaching and learning in response to this.  There are a variety of approaches that are used in class including group activities, presentations, simulations and class exercises. 

Progress meetings 

Progress meetings will be convened if appropriate.  The course team undertake a mid-term review of student progress in November and February and  any concerns are addressed with the team through meetings with students. 

Research Supervision 

Dissertation supervision is facilitated between individual students and allocated dissertation supervisors. This is scheduled by students throughout terms 2 and 3 of the academic year and arrangements are set in line with academic and module conventions. Group dissertation drop in sessions add to the individual supervision provided 

Online Resources 

Blackboard is the virtual learning environment used by USW and the course team. Online reading lists, lecture notes, presentations and tasks are posted here.  Students submit assignments via Blackboard and module leaders post feedback and grades here. All module leaders use Blackboard as a tool for online learning. 

Advice Zone 

The Advice Zone at Treforest campus works with students to achieve solutions for the challenges of student life. The Advice Zone enquiry desk is on the ground floor of the library and is open from 9am to 5pm from Monday to Thursday and 9.00am to 4.30pm on Friday.  

The Advice Zone is a safe and confidential student centred service which supports students with any issues which have, or have the potential to affect their ability to study. The Advice Zone staff will also be able to help identify more specific sources of help and information should it be needed, providing a friendly, impartial and non-judgmental service and if necessary referring students to specialist services. 

Disability  

The Disability and Dyslexia service (DDS) provide a friendly, impartial and non-judgmental service and if necessary refers students to specialist services. 

Students may self-refer or be referred by academic staff. Students will meet with an adviser and discuss support needs, complete assessments and an individual support plan may be put in place. This may lead to adjustments being made. The DDS service can enable a range of support mechanisms to be implemented. 

IT/Library 

The library offers Library and IT facilities as well as being a contact point for Disability and Dyslexia Service (DDS), Careers, Student Money Advice, Student Development and Study Skills. Facilities include group and quiet study areas, PCs, Macs and printing. Through the library students can access FINDit, the online mechanism for searching for books, full-text journal articles, news articles and conference proceedings. Librarians are available for individual meetings if required. 

Course Exit Points

Award Criteria Final
Bachelor of Arts (with Honours) 360 credits of which at least 100 must be at Level 6 or above, 120 at Level 5 or above, 120 at Level 4 or above and no more than 20 at Level 3. Final
Diploma of Higher Education 240 credits of which at least 100 must be at Level 5 or above, 120 credits at Level 4 or above and no more than 20 credits at Level 3 Exit
Certificate of Higher Education 120 credits of which at least 100 must be at Level 4 or above and no more than 20 at Level 3. Exit

Progression Route

HND Public and Emergency Services - Bridgend College, Coleg Gwent, Cardiff and Vale College 

Integrated Foundation Year - USW Treforest campus 


Entry Requirements

Admission to the course is typically through the following qualifications:

The entry criteria below shows the qualification range within which the University will make offers. Most offers we make are at the top of the range, but we take all aspects of an application into consideration and applicants receive a personalised offer. Combinations of qualifications are acceptable and other qualifications not listed here may also be acceptable. 

1.Typical A-Level Offer 

BCC – CDD (this is equivalent to 104-80 UCAS tariff points). 

2.Typical Welsh BACC Offer 

Pass the Advanced Welsh Baccalaureate Diploma with Grade C/D in the Skills Challenge Certificate and BC – CD at A Level (this is equivalent to 104-80 UCAS tariff points). 

3.Typical BTEC Offer 

BTEC Extended Diploma Distinction Merit Merit – Merit Merit Pass (this is equivalent to 112-80 UCAS tariff points). 

4.Typical IB Offer 

Pass the International Baccalaureate Diploma with higher grades of between 655-445 (this is equivalent to 112-80 UCAS tariff points) 

5.Typical Access to HE Offer 

Pass the Access to HE Diploma with 60 credits overall – the credits should equate to between 106-80 UCAS tariff points (examples below) 

45 level 3 credits equating to 15 Distinctions, 24 Merits and 6 Passes (106 UCAS Tariff Points) 

45 Level 3 credits equating to 12 Distinctions, 6 Merits and 27 Passes (80 UCAS Tariff Points) 

Additional Requirements 

GCSEs: The University normally requires a minimum 5 GCSEs including Mathematics and English at Grade C or above, or their equivalent but consideration is given to individual circumstances 


Inclusive Curriculum Statement

The University of South Wales operates a policy of inclusive learning, teaching and assessment to ensure that all students have an equal opportunity to fulfil their educational potential. Course teams will have considered ways of designing out any potentially disadvantageous element of courses during the course design process. However some specific needs may remain, details about how to apply to have your needs assessed can be found at: http://unilife.southwales.ac.uk/pages/3040-disability-and-dyslexia-service/


Addendum for Delivery at a Partner Institution

N/A


Methods Of Quality Standards

N/A


Quality Of Standards Indicators

Social Policy 2016, Business and Management 2015